Automate your returns process and boost customer satisfaction with our intelligent returns management system.
ReRoute is our fully automated returns management system that streamlines the entire returns process for e-commerce companies—from registration and quality inspection to restocking or disposal.
Customers can easily initiate returns themselves through a branded portal—it’s simple, fast, and requires no effort on your team’s part.
Incoming returns are automatically recorded, inspected, and assigned to the appropriate process—resale, repair, or disposal.
Track every return in real time—from the moment the customer ships it back to the final processing in our warehouse.
Four good reasons why leading e-commerce companies rely on ReRoute.
Fully automated returns processing from registration to credit—reduce manual processes by up to 80%.
Average processing time of just 2.4 days. Your customers receive refunds faster and are more satisfied.
Every return is systematically inspected and evaluated. This maximizes resale value and minimizes losses.
Real-time dashboard displaying all key KPIs. Keep a close eye on return rates, processing times, and costs at all times.
Four simple steps to professional returns processing.
Your customer requests the return through the ReRoute portal and automatically receives a shipping label.
The package is received at our warehouse, scanned, and automatically assigned to the order.
Our experts inspect the goods according to your criteria and decide how to proceed with them.
Credit, restocking, or disposal—you’ll receive a detailed report in real time.
Everything you need to know about ReRoute.
The average processing time is 2.4 days from the time the item arrives at the warehouse. Rush returns can be processed within 24 hours—just let us know.
Yes, ReRoute is fully customizable. You can define validation criteria, decision rules, and communication templates specifically for your company.
ReRoute integrates seamlessly with Shopify, WooCommerce, Magento, Shopware, and all major e-commerce platforms. Custom integration is also possible via our API.
Defective items are handled according to your specifications—repair, refurbishment, recycling, or proper disposal. You retain full control over the recycling process.
No, there is no minimum volume. ReRoute scales with your business—whether you have 10 or 10,000 returns per month. Our pricing adapts flexibly to your volume.
Get started with ReRoute today and turn returns from a cost center into a competitive advantage.